Keshav Gupta

Project: Marketing & Sales Platform (top product-based MNC client) — a strategic engagement enhancing features across multiple marketing and sales products.

• Architected and built a centralized Notification Module delivering notifications over email and Microsoft Teams chat across multiple projects, replacing fragmented per-project logic with a single reusable service — integrating Microsoft Graph, Teams Connectors, and Logic Apps for cross-channel delivery.
• Owned end-to-end technical design and architecture, authoring design documents, sequence diagrams, and API contracts and driving alignment across cross-functional teams.
• Built responsive, accessible front-ends with React and Fluent UI on a cloud-native microservices / service-to-service architecture, securing resource access with Microsoft Entra ID and Managed Identity.
• Provided technical leadership as Engineering Lead — decomposing epics, estimating and planning sprints, mentoring developers, and running code and PR reviews to enforce coding standards and quality gates.
• Authored unit tests to ensure reliability and leveraged Spec Kit for AI-assisted, specification-driven development.

Tech: ASP.NET Core, .NET Core, React, Fluent UI, Azure SQL, Azure Cloud, Microsoft Graph, Teams Connectors, Logic Apps, Azure OpenAI, Azure Functions, Service Bus, Queues, Blob Storage, Microsoft Entra ID, Managed Identity, Azure Cache for Redis, Application Insights, Azure DevOps, MSTest, Spec Kit.

Project: Global Employee Benefits Platform (Darwin) — Mercer's flagship platform using AI, automation, and analytics to deliver personalized, data-driven benefits administration for enterprises worldwide.

• Delivered feature enhancements on Darwin, a global benefits platform serving millions of employees across 100+ countries, improving reliability and user experience at scale.
• Engineered enhancements across legacy (Origin) and current (Evolve) products — spanning Control Center (Admin) and Reward Center (End-user) — with core development across Reimbursement, Scheme Configuration, and Benefit Templates.
• Drove solution architecture and technical design for key modules, authoring design documents and technical specifications and presenting proposals to architects and stakeholders for sign-off.
• Integrated AI-powered translations and Azure Cognitive Services OCR for automated document extraction, reducing manual document-handling effort by 50%.
• Built an AI-powered chatbot answering employee queries from benefit documents and policies using RAG, backed by OpenAI GPT-4-family models via a Mercer-hosted AI governance layer; implemented background agents to ingest and chunk documents, generate embeddings, and populate the vector-based RAG pipeline.
• Built an Innovation-Week PoC for automated test-case generation from requirement documents, orchestrating multiple agents and intermediate reasoning steps to produce structured, relevant test cases.
• Spearheaded the UX Lift-off of Origin toward design parity with Evolve, and enhanced DCL (Darwin Configuration Language) via the Irony framework to support new rules and configurations; mentored engineers and championed best practices and reusable patterns.

Tech: ASP.NET Core, OpenAI, Angular, RabbitMQ, SQL Server, MongoDB.

Projects: Cloud Service Management — a portal to order, manage, and administer IT services across hybrid and multi-cloud (Azure, AWS) environments; and Application On-boarding — automation for setting up and hosting new customer applications.

• Improved application response time by 30% using Redis caching and SQL query optimization.
• Created a dashboard to automate and accelerate the onboarding of new customer applications.
• Used Azure Service Bus for messaging between cloud environments and developed core APIs.
• Authored unit tests with MSTest and Jasmine to maintain high code quality and reliable deployments.

Tech: ASP.NET MVC 5, ASP.NET Core, WCF, Angular 6, Kendo UI, RabbitMQ, Redis, Azure Service Bus, SQL Server 2017.

Engaged as a consultant through Orcapod Consulting Services Pvt. Ltd.

Project: Paytm Payment Gateway (PPG) & Paytm Assist — core payment systems handling secure transactions via cards, net banking, and UPI, with assisted flows across partner banking websites.

• Built reusable UI components in Preact to optimize the checkout process and data validation.
• Developed JavaScript logic for Paytm Assist to automate banking authentication steps on portal redirects.

Tech: Preact, JavaScript, HTML5, Android (Hybrid).

Project: Telecom SaaS Platform, API Integrations & Analytics Portal — web applications for managing telecom costs and reporting by connecting with providers such as AT&T and Verizon.

• Integrated third-party APIs (ServiceNow, AT&T, Verizon, WebEx, Microsoft, G-Suite) following TDD for high reliability.
• Built dashboards with Highcharts and optimized SQL procedures for faster invoice processing.

Tech: ASP.NET Core / MVC 5, Angular 5, AngularJS 1.4, Entity Framework, DevExpress, Highcharts, Azure WebJobs, SQL Server 2014.